Warranty

Important Annoucement
For all Merlin frames manufactured prior to August 2001, click here.

Merlin Repair Procedure

Merlin bikes have been designed and built for outstanding performance and durability, however normal wear and tear, including the results of fatigue, can result in damage to a frame that is not covered under our limited lifetime warranty policy. [+] More Details & Full WarrantyImportant Annoucement
For all Merlin frames manufactured prior to August 2001, click here.

Merlin Repair Procedure

Merlin bikes have been designed and built for outstanding performance and durability, however normal wear and tear, including the results of fatigue, can result in damage to a frame that is not covered under our limited lifetime warranty policy.             
            
To avoid any misunderstandings, please take the time to read our warranty policy, where you will learn about the difference between what constitutes a warranty repair, and a failure due to normal wear and tear.             
            
In the event your frame is in need of repair, following the procedure described below will provide us with the necessary information to ensure the quickest turnaround time, and get you back on your bike as soon as possible.             
            
When submitting your Repair Request, please send the following Owner's information to warrantyclaims@americanbicyclegroup.com:             
            
• Name
• Address*
• City
• State
• Country
• ZIP/Postal Code
• Serial Number of frame
• Email address
• Dealer name, city, and state where purchase
• Copy of original proof of purchase, attached as a JPEG/PDF file. A photo of this may be acceptable.
• Brief description of how damage occurred
• Photograph of damage
*This address will be used for product return purposes.

Once we have reviewed your information we will reply via email and advise whether your purchase information qualifies the frame itself for warranty review. If we do not receive the above information in full, we will be unable to process your request and we will not issue a Return Authorization number (RA).
Remember, you must be the original owner with proof of purchase from an authorized Merlin dealer. Without the original proof of purchase, we will charge for any work carried out on your frame. The proof of purchase supplied will be checked against our records to confirm the information submitted by the consumer is valid.

We will issue you an RA number should you decide to return your frame for review. The issuing of a return authorization number does not mean we will agree to cover your frame under warranty. You are responsible for all freight charges to return the product to ABG.

If the frame qualifies for warranty repair, it will be repaired or replaced in accordance with our terms and conditions. A fee of $195.00 will return your frame to it's original brushed appearance including new decals. Chain suck damage, dents and deep scratches cannot be completely eliminated by refurbishing. Your frame will also be inspected for additional damage and will be aligned to ensure the best possible future performance.

Our technology is constantly evolving so you may be asked whether or not you would like to upgrade to one of our most recent models for a moderate charge along with an exchange for your damaged frame, if we feel the repair cost would greatly exceed the current value of the frame after repair.

Some frames may be denied warranty coverage due to crash damage, abuse or cause other than defect in material or workmanship. If this is the case, we will quote you an approximate charge prior to commencement of work. It is your responsibility to respond within two weeks from the date we provide you with a cost estimate.

Once we have received the go-ahead from you, the work will be scheduled and we will provide an approximate completion date. Please be patient. Our ability to repair a titanium frame provides a cost effective alternative to purchasing a new frame. Many people take advantage of this feature, and our craftsmen take the time to meticulously return your frame to like-new condition. Typical lead times are 6-8 weeks, although the specific nature of some repairs may mean the repair will take longer than this.



Merlin Limited Warranty

Merlin Bicycle's frames are warranted to be free from manufacturing defects in material and/or workmanship for the lifetime of the original owner. Merlin branded forks, paint and decals are warranted for 1 year against defects in material and workmanship. Alignment and water bottle bosses are warranted for 30 days from date of purchase. This warranty is redeemable only by the original owner when purchased and maintained through an authorized Merlin dealer.

Useful Product Life Cycle:
Every Merlin frameset has a useful life cycle. This useful life cycle is not the same as the warranty period.

This warranty is not meant to suggest or imply that the frame cannot be broken or will last forever. Bicycles and/or frames will not last forever. The length of the useful life cycle will vary depending on the type of frame, riding conditions and care the bicycle receives.

Competition, jumping, downhill racing, trick riding, trial riding, riding in severe conditions or climates, riding with heavy loads or any other non-standard use can substantially shorten the useful product life cycle of a Merlin frameset. Any one or a combination of these conditions may result in an unpredictable failure of a Merlin frameset that would not be covered by this warranty.

All Merlin framesets should be periodically checked by an authorized Merlin dealer for indications of potential failures including cracks, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Merlin frameset.

This Limited Warranty Does Not Cover:
Any damage resulting from normal wear and tear, including the result of fatigue. It is the owner's responsibility to inspect his or her bicycle before each and every ride.

Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owner's manual, an accident or crash or other abnormal, excessive, or improper use, including, but not limited to, stunt riding, ramp jumping acrobatics or other similar activities, or in any manner for which the bicycle was not designed.

This warranty is void if product is purchased through eBay or any other unauthorized online or auction dealer.

The original owner shall pay all labor charges connected with the repair or replacement of the frame. Cost of shipment or transportation to Merlin and return shipping are specifically excluded and not covered by this warranty.

An authorized Merlin dealer must do the complete assembly and adjustment of the frameset and component parts. Framesets and/or bicycles that are not assembled and adjusted by an authorized Merlin dealer are specifically excluded and not covered by this warranty.

The warranty does not cover dents, dings, or scratches.

The warranty does not cover inadequate seat post insertion or the use of a seat post of incorrect size. The seat post must be inserted a minimum of 10cm or 4 inches.

Limitations:
There are no warranties which extend beyond the description on the face of this limited warranty, and any other warranties, express or implied, including, but not limited to, any warranties of merchantability and/or fitness for a particular purpose, are expressly excluded by the terms of the limited warranty.

Merlin shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. Merlin's liability hereunder is expressly limited to the repair or replacement of goods not complying with this warranty or at Merlin's elections, to the repayment of an amount equal to the purchase price of the product in question.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damage. The above limitations or exclusions may not apply to your situation. This warranty gives you specific legal rights and you may also have other rights, depending on which state you are in. Merlin does not authorize or permit anyone else, including its dealers to make any other warranties, express or implied, for Merlin.

Some Important Things to Remember About Your Warranty:
A copy of the original dated receipt of purchase and Merlin registration receipt must accompany the product for warranty consideration. Merlin is responsible only for the bicycle frame and Merlin branded products. Any product submitted to Merlin without a valid Return Authorization number (RA#) will be returned to the shipper. Product must be registered within 30 days of purchase as condition precedent to coverage as provided herein.